SedonaOffice >> Features

Customer Explorer

The Customer Explorer makes it easy to manage and support your customers. A graphical approach allows you to see your customers like never before. Easily review all information for any customer and perform any necessary task, from reviewing open invoices to creating a new service ticket. With a standard Windows look and feel, navigating the Customer Explorer is easy and intuitive.

Recurring Revenue Management

Recurring revenue drives the alarm business, and managing your recurring revenue is easier than ever with Sedona Office. All RMR is tracked and assigned to your customers’ systems, allowing you to easily report on your RMR at any time. This tool also allows you to immediately evaluate how your business is growing or why you may be losing customers.

Simplified Monthly Billing

With just a few simple keystrokes, you can generate your recurring monthly bills with Sedona Office. All recurring invoices are calculated and ready for printing within minutes. Integrated electronic payment and statement processing services will reduce the time it takes to receive payments from your customers.

Service Management

Your company’s ability to provide quality, efficient service for your customers is vital to maintaining and growing your business. The integrated Service Management feature of Sedona Office ensures that your customers’ service requests are handled quickly and efficiently. Full integration with Inventory and Accounts Receivable modules means all your records are immediately updated when a service ticket is completed and an invoice created.