Status Code

Status Description

 Action which sets the Status Code

OP

 Open

 Creating a new ticket

SC

 Scheduled

 Scheduling a Technician appointment

IP

 In Process

 Dispatching a Technician to an appointment

DP

 Departed

 Entering a Departure time for a Technician appointment

GB

 Go Back

 Selecting the Go Back option when manually entering Technician times

RS

 Resolved

 Selecting a Resolution Code during dispatch or manually selecting on Ticket form

CL

 Closed

 Selecting the Close Ticket option on a ticket and saving